Returns Policy

Damaged or Faulty Goods must be reported to us within 48hrs of receipt

Returns must be received back to us within 30 Days of receipt, in a resalable condition with all original packaging still in tact

Returns must be arranged and paid for by the customer

Refunds can take up to 10 Working Days from us receiving the goods back

All Processed orders are deemed as dispatched

Cancellation and Return of Goods

We cannot accept returns at our warehouse in person. Please arrange for a courier, or alternatively, you can leave your returns in person at our Manchester Showroom

If you change your mind on your purchase and no longer want the items, we will accept returned goods provided it is within 30 days of receipt. You will be responsible for the return of the products and all costs associated with this.

All cancelled goods must be returned in its original packaging and in a re-sellable condition. We will not accept or refund any items that are damaged whilst in your possession or in transit back to us.

To Cancel or Return a item you must notify us via our contact us page and use the drop down

Please note: we are unable to accept cancellation at any stage if any item is ordered as special order or custom manufactured to your specification.

Return of Faulty Goods Received

We ask that customer fully inspect all products received on the day of delivery. To ensure a speedy resolution, we must be notified of any items that arrive faulty or damaged within 48hrs of receipt. We will then advise the next course of action, we will contact you and either arrange collection, ask for goods to be returned back to us or disposal of goods, never dispose of goods without our notification. Should we request that you send goods back to us, we ask that you include a receipt for any postage costs that you may incur so that we may refund the full cost of postage. During the process of inspecting, we do ask that any damage be reported as soon as possible to ensure a quick and effective resolution, however damaged goods reported within 30 days are subject to your usual statutory rights.

To notify us of faulty or damaged goods you must do so within 48hrs via our contact us page and use the drop down

Please note: All goods reported as faulty will be tested by manufacturers, if it is determined the goods are not faulty or if the faults are deemed to be caused by damage or abuse this will void any warranty, goods will be returned to you and no refund or replacement issued.

Warranty & Guarantees

All products from Tile and Bathroom Store LTD come complete with a minimum of 12 months Manufacturers Guarantee, many products are listed with periods longer than 12 months, in these cases the period listed is still a Manufacturers Guarantee. Should any of your products develop a fault during the manufacturer’s warranty period we still ask you to contact us initially, we will then advise you on the next steps. Different manufacturer’s have different procedures for dealing with faults, on some occasions we will deal with the replacement of goods on their behalf, some companies will only deal with customers direct so we will provide you with all the relevant contacts and information, they will then arrange repair, replacement or advise alternative procedures.

Please note: All goods reported as faulty will be tested by manufacturers, if it is determined the goods are not faulty or if the faults are deemed to be caused by damage or abuse this will void any warranty, goods will be returned to you and no refund or replacement issued.

Refunds

Refunds can take up to 10 working days from us receiving the goods back. Refunds can only be issued to the method of payment used during the order process

Please Note: We always advise against booking any installers, or engaging in preparatory work until full receipt and inspection of your goods, as we will not be liable for any tradesperson costs, consequential loss or compensation in any way. Delivery timescales are given as estimates in good faith, but cannot be taken as precise or exact information.